SHERLEY VEGA
Logistic and Transport Engineer
Panama City, PA.About
Highly analytical and detail-oriented Logistic and Transport Engineer with a strong academic foundation in supply chain management and a proven ability to optimize operational efficiency and enhance customer satisfaction. Leveraging 5+ years of experience in high-stakes customer service and VIP client management, I excel at coordinating complex operations, resolving critical issues, and implementing tailored solutions to drive loyalty and streamline processes.
Work
Intertops
|VIP Host - Online Gaming Department
Panama City, Panama, Panama
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Summary
Managed high-value VIP client relationships within the online gaming sector, coordinating operational support and delivering personalized experiences to ensure long-term loyalty and satisfaction.
Highlights
Cultivated strong relationships with high-value VIP clients, leading to enhanced loyalty and retention within a competitive online gaming environment.
Proactively managed communication with top-tier players, anticipating needs and preferences to deliver bespoke solutions and maintain satisfaction.
Resolved sensitive financial and account-related issues (withdrawals, bonuses, promotions) with 100% accuracy and discretion, safeguarding client trust.
Streamlined client issue resolution by coordinating effectively with technical and operations teams, improving service delivery efficiency and seamless gaming experiences.
Designed and executed exclusive events and tailored reward programs for premium clients, boosting engagement and perceived value.
Platinum Care Services
|Customer Service Agent - Loans Project
Panama City, Panama, Panama
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Summary
Provided comprehensive customer service for a loans project, managing credit validation, loan approvals, payment agreements, and customer support for rewards programs.
Highlights
Conducted thorough credit validations for new clients, ensuring compliance with lending policies and mitigating financial risk.
Processed and approved loans for new and existing customers, facilitating timely financial support while adhering to strict guidelines.
Administered payment agreements and rescheduled due dates, successfully recovering outstanding balances and improving customer repayment rates.
Educated and enrolled customers in the rewards program, increasing program participation and enhancing customer loyalty.
Alorica - Best Buy
|Customer Service Agent
Panama City, Panama, Panama
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Summary
Managed online orders and provided comprehensive user account support for Best Buy, ensuring efficient and effective customer issue resolution.
Highlights
Managed high volumes of online orders and provided comprehensive user account support, resolving issues promptly to maintain operational flow.
Maintained high productivity by simultaneously assisting up to three customers via chat and phone, achieving efficient resolution rates.
Education
Universidad Tecnológica de Panamá
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Diploma
Logistics, Management, and Supply Chain
Universidad Interamericana de Panamá
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Bachelor's Degree
Logistics and Transportation Engineering
Languages
Spanish
English
Skills
Logistics & Supply Chain Management
Supply Chain Optimization, Transportation Planning, Inventory Management, Warehouse Operations, Distribution Management, Process Improvement, Operational Efficiency.
Customer Relationship Management
VIP Client Service, Customer Retention, Issue Resolution, Client Loyalty Programs, Stakeholder Communication, Conflict Resolution.
Data Analysis & Operations
Data Validation, Credit Analysis, Financial Operations, Workflow Optimization, Reporting, Problem Solving, Microsoft Office Suite.
Professional Competencies
Attention to Detail, Discretion, Multitasking, Team Coordination, Strategic Planning, Adaptability.
References
Lic. Joanna Martinez Avila
Insurance Broker - Surety Bonds and Personal, +507 6824-0810
Lic. Diana Bonilla
Reinsurance Claim Analyst - Active Re, +507 6667-7658